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Returns /Refunds

Exchange and Return Guidelines

Exchange and Return Period
Exchange or return your item anytime from the original shipping date within the timeframe below:
14 days for any and all sails, sail numbers, and boat covers
30 days for all other products - Spektrum Radios and radio accessories

Non-returnable items
Some items are not able to be returned, including:
Labor, delivery, and/or installation services
Consumable items such as batteries
Items that are damaged or abused
Items that are missing accessories, such as servos, cords, and cables
Etched or otherwise personalized items - on Radio gear
CPM 505 sails once numbers are allied as numbers will not come off without messing sail up
Soling 1 Meter Sails which have graphics or printing - once numbers are applied item is non-returnable. If you have any doubts, ask to have numbers sent loose. No numbers, ok... numbers applies or personalizes for you in any way, non-refundable.

When your new sails arrive, please look them over and inspect them. You have 14 days from the date of delivery to return the sail. No refund on shipping charges and the owner is responsible for return shipping. Altered, printed, or special sails may not be returned.

Returning Items
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 14 days under the following guidelines

Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of sail numbers and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent COD will not be accepted.

Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.

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