Exchange and Return Guidelines
Exchange and Return Period
Exchange or return your item anytime from the original shipping
date within the timeframe below:
14 days for any and all sails, sail numbers, and boat covers
30 days for all other products - Spektrum Radios and radio
accessories
Non-returnable items
Some items are not able to be returned, including:
Labor, delivery, and/or installation services
Consumable items such as batteries
Items that are damaged or abused
Items that are missing accessories, such as servos, cords,
and cables
Etched or otherwise personalized items - on Radio gear
CPM 505 sails once numbers are allied as numbers will not
come off without messing sail up
Soling 1 Meter Sails which have graphics or printing - once
numbers are applied item is non-returnable. If you have
any doubts, ask to have numbers sent loose. No numbers,
ok... numbers applies or personalizes for you in any way,
non-refundable.
When your new sails arrive,
please look them over and inspect them. You have 14 days
from the date of delivery to return the sail. No refund
on shipping charges and the owner is responsible for return
shipping. Altered, printed, or special sails may not be
returned.
Returning Items
We want you to be completely happy with your purchases.
So we do everything we can to assure you get the exact merchandise
you order, delivered on time. If for any reason you are
not satisfied with your order, we will be happy to accept
returns within 14 days under
the following guidelines
Returns Policy
Returned merchandise must be in unused condition and in
its original packaging. The mounting of sail numbers and
other similar actions constitutes used merchandise. Radios
must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all
the original packing material and instruction papers and/or
manuals are included. We will be unable to process your
return if parts are missing, or if items are not packed
properly to avoid damage to products and their boxes and/or
packages.
Please contact us for a return authorization number. Freight
charges will not be refunded. The customer is responsible
for insured shipping back to our shop.
Returns sent COD will not be accepted.
Damaged Merchandise
If a package has been damaged in shipping and it is apparent
when the package arrives at your door, please REFUSE the
delivery. If you have already accepted a package, and then
discover that it has been damaged, call us immediately.
We'll take it from there. Be sure to save all paperwork
and packing material with the damaged goods. The carrier
may wish to inspect it before processing the claim. Please
do not return damaged-in-shipment merchandise yourself.
It could jeopardize your claim and keep you from receiving
credit for the return.
Defective Merchandise
If you receive defective merchandise, please call us for
return instructions. In most cases, we will accept returns
and make adjustments; however, some manufacturers prefer
handling defects directly. Defects found after the product
is in use usually fall under manufacturer's warranty. A
customer service representative will be happy to help you
determine which procedure is appropriate for you.
Lost Boxes
If you feel a box has been lost in transit, please call
with the order or invoice number and a list of the missing
items. A tracer will be initiated at that time. A claim
number will be issued if the carrier does not show delivery
within 10 days of the scheduled delivery date. Credit will
be issued for the missing merchandise when we obtain the
claim number from the carrier.
Missing Parts
Should you receive merchandise that is missing a part, please
contact us. We will ensure that you are sent the part from
our stock as appropriate. In accordance with a manufacturer’s
request, we may direct the information or your call directly
to the manufacturer.
